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Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. ***Įxplore more Benefits you’ll love: swa.is/benefits Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck. required and no current or future work authorization sponsorship available.įly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too. citizenship or current authorization to work in the U.S. Mandatory overtime is a possibility based on operational need. Opportunities for overtime and shift pick-ups. Shifts can include early mornings, late evenings, weekends, and holidays. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.Īs an Atlanta (ATL) Customer Service Agent, you can expect:Ī union-based role that includes working assigned shifts based on seniority. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Work with staff planning to build bids that are in line with our Department's hourly goals.We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding.Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently.Maintain a safe working environment and institute programs designated to help reduce accidents and injuries.Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance ![]()
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